July 8, 2020 Update

Even though no one currently in our facility is exhibiting any signs or symptoms of COVID-19, we are required by Department of Health and Senior Services to test all residents and staff for COVID-19. Families will be notified of test results as soon as possible.

July 6, 2020 Update

We were informed on July 4th that one of our employees tested positive for COVID-19. This employee works in the therapy department and has had limited contact with Residents and fellow employees. All residents that had direct contact with this therapist have been isolated to their rooms and have been tested. Employees with direct contact with this therapist have also been tested. We are awaiting the test results. This therapist was wearing the required personal protective equipment when in contact with residents and staff. This therapist is currently in self-isolation at home and will not be returning to work until approved.

Family members of residents that had contact with this therapist have already been notified. These residents and employees are being closely monitored for any signs or symptoms of COVID-19 and at this time there is no indication of any symptoms. We have already been in contact with the Jefferson County Health Department and are closely communicating with them regarding our status.

Please be assured that we are following CDC and DHSS recommendations. As previously promised, we will continue to provide updates as soon as they become available to us.

June 24, 2020 Update

As the state and local municipalities continue to loosen restrictions, nursing facilities are still required to restrict all visitors until further notice. We have began to develop a re-opening plan for when visitors will again be allowed in the facility. We have been given no indication from Missouri Department of Health and Senior Services when this restriction may be lifted.

As of June 9, 2020, there has not been a confirmed case of COVID-19 at Crystal Oaks. We have tested over forty residents that were either new admissions or current residents returning from a hospital stay. All of those tested have been negative. Employees that have exhibited any symptoms of COVID-19 or have had any contact with someone that could be presumed positive have been isolated at home until they received a test. So far, those employees have also tested negative.

We continue to admit all new residents and residents returning from a hospital stay to our isolation unit. They are immediately tested and not moved off the isolation unit until we receive a negative test.

All staff continue to be screened before the start of their shift and all residents are screened at the start of every shift (three times per day) for signs of COVID-19. All staff are still required to wear a face mask in all resident care areas.

As a reminder, if you wish to drop something off for a resident the drop off points are the Skilled Nursing foyer for Skilled Nursing and Oaks residents and the Assisted Living foyer for Assisted Living residents. Please be sure to label all items clearly with resident’s name.

Revised: before scheduling a medical appointment for your loved one, please coordinate the appointment with Nursing. Nursing Administration will review the medical appointment and approve for both Skilled and Assisted Living residents. Nursing will try to set up a virtual visit with the provider, if that is not possible or the provider insists on seeing the resident, we ask that Crystal Oaks provide the transportation, that way we can ensure that proper infection control measures are being followed. If a family member wants to transport the resident to the medical appointment, our policy, until further notice, is the resident must be isolated to their room upon return from the appointment and a COVID-19 test will be administered and isolation will end when we receive a negative test. If the resident refuses the COVID-19 test, then the isolation must be for 14 days. This is necessary as several residents are now being seen by outside providers and for the safety of ALL residents and employees we must take these precautions. Again, if Crystal Oaks provides the transportion, the isolation will not be necessary.

Window visits are allowed and encouraged. However, please be aware that if the window is open visitors must wear a face mask and practice social distancing of at least six feet from the window. This is for the resident’s protection.

While we continue to make every effort to remain free of COVID-19 cases, we are still committed to total transparency should we have a positive case within our facility. The health, safety and well-being of our residents and staff remain our highest priority. If you have any questions, concerns, or need assistance communicating with your loved ones please reach out to us by any of the following methods:

• Hotline 636-725-1244, leave message, this line is checked daily
• For Skype sessions, contact Activities Department, 636-933-1847
• Send an email through our website www.crystaloaks.org 
• Our Crystal Oaks Facebook page
• Main phone line 636-933-1818

Outdoor Visits Update: Crystal Oaks will again be offering outdoor visits, weather permitting, during the week of July 6-10 for Assisted Living and Skilled Care and July 13-17 for Skilled Care. Visits will be by appointment only. You may call between 8:30am-3:00pm Monday through Friday to schedule an appointment. For The Oaks or Skilled Care residents call 636-933-1818 and for Assisted Living residents call 636-933-1546 and speak with a receptionist. Available visiting times are Monday thru Friday 9:30-10am, 10:15-10:45am, 11-11:30am, 6:30-7pm, and 7:15-7:45pm.

Visits will be held under the Skilled main entrance canopy and Assisted Living canopy. Residents and visitors will be spaced 10 feet apart. According to new Missouri Department of Health and Senior Services guidelines, we must limit the number of visitors for each resident to TWO at a time. Even though we allowed more visitors during our first round of visits we have been informed by DHSS that the limit must be two at a time per resident. All children MUST over the age of 12. Also, DHSS guidelines require that all visitors be screened for COVID-19 before the visit, anyone displaying symptoms cannot be allowed to visit. If weather cancels a visit, we will do everything possible to get your visit re-scheduled as soon as possible. Call to schedule an appointment or for further details.

Thank you for your continued support, prayers, patience and understanding. We will continue to update our residents, families, and staff when necessary.

First Class Amenities

We constantly strive to enrich our residents lives with high quality services, clean and safe facilities, in a warm, friendly, home­-like atmosphere. Crystal Oaks provides restaurant style meals, daily housekeeping and laundry services, an on-­site hair salon, secured courtyards, transportation to and from medical appointments, and social activity programs. Click here to learn more.

State-of-the-Art Services

Supported by a team of healthcare professionals, Crystal Oaks’ physical, occupational and
speech therapists provide one-­on-­one services to meet all level of care needs. Our therapy department features state-­of-­the-­art therapy equipment including:

  • Omni VR – Virtual Rehabilitation System
  • Active Passive Rehabilitation Cycle
  • Advanced Resistive Exercise Equipment


We are grateful for the wonderful residents and families we have had the opportunity to work with. Take a minute and see what they have to say about their experience with us.  Click here to learn more.