April 30, 2020 update
As the state start to re-open some businesses on May 3, 2020, nursing facilities are still required to restrict all visitors until further notice. This directive is from the Centers of Medical Services (CMS) and the Missouri Department of Health and Senior Services (DHSS).
As of April 30th there has not been a confirmed case of COVID-19 at Crystal Oaks, we have tested about six residents that have returned from the hospital and all of them tested negative. Employees that have exhibited any symptoms of COVID-19 have been isolated at home until they receive a test. So far, those employees have tested negative.
We have designated a hall on The Oaks as an isolation unit for any new admissions, for residents returning from a hospital stay or for any resident showing any signs or symptoms of COVID-19. We immediately order a COVID-19 test for all residents admitted to the isolation unit, where they remain until we get a negative test.
Crystal Oaks continues to follow all recommendations from CMS, DHSS, and CDC regarding COVID-19. All staff are screened at the beginning of their shifts and residents are screened at the beginnings of every shift (three times a day). All staff are always required to wear face masks in resident care areas. We have procured extra PPE for all staff and continue to receive regular shipments of those necessary supplies.
During this difficult time of restricted visitation and social distancing, we are not only concerned about our resident’s medical conditions, but also their mental well-being. Our Activities Department has done a tremendous job providing Skype sessions, in room activities, one-on-one visits, and music therapy.
While we continue to make every effort to remain free of COVID-19 cases, we want to assure our residents, families, and staff that should we identify a COVID-19 positive case within our facility that we will be completely transparent and immediately notify all parties. The health, safety, and well-being of our residents and staff remain our highest priority. If you have any questions, concerns, or need assistance communicating with your loved one please reach out to us by any of the following methods:
- Hotline 636-725-1244, leave a message (this line is checked daily)
- For Skype sessions, Activities Department, 636-933-1847
- Send an email through our website www.crystaloaks.org
- Dedicated resident cell phones: divisions 3-4-5, 636-209-1540; division 100 or 200, 636-535-5957; Assisted Living, 636-209-2150
- Our Crystal Oaks Facebook page
- Main phone line 636-933-1818
Thank you for your support, prayers, patience, and understanding during this difficult time. We will continue to update our residents, families, and staff when necessary. A big thank you to our wonderful staff for their continued dedication to our residents.